E-commerce & Retail Automation
In e-commerce, speed is the currency of conversion. Customers expect instant answers at 2 AM, seamless returns, and personalized recommendations. However, scaling a support team to meet this demand is prohibitively expensive. Retailers often find themselves caught in a cycle of hiring seasonal staff, managing high turnover, and watching margins erode due to operational bloat.
Operational efficiency in retail isn't just about cutting costs; it's about customer retention. When a customer has to wait 24 hours to find out where their package is, trust is lost. Automation allows you to deliver a "concierge" experience to every single visitor—scalably, consistently, and profitably—turning your support function into a revenue generator.
Operational Challenges
Inability to handle spikes in support volume during sales or holidays.
High rate of shopping cart abandonment due to unanswered pre-purchase questions.
Support staff overwhelmed by repetitive 'Where is my order?' (WISMO) tickets.
Slow and friction-heavy returns process damaging customer loyalty.
Lack of personalization in customer interactions at scale.
The Automation Approach
Deep Integration
We connect the AI agent directly to your store (Shopify/Magento) and helpdesk. This gives it read/write access to order status, inventory, and policies.
Deflection & Resolution
The AI intercepts incoming queries on chat or email. It resolves transactional questions (tracking, returns) instantly without human involvement.
Proactive Engagement
Instead of waiting for issues, the system identifies potential drop-offs (e.g., failed payment, stalled checkout) and reaches out to assist.
Key Use Cases
WISMO Automation
Instantly answer 'Where is my order?' queries by pulling real-time tracking data, reducing ticket volume by up to 40%.
Abandoned Cart Recovery
Engage customers who left items behind with personalized, timely messages via WhatsApp or SMS to recover sales.
Automated Returns
Guide customers through a self-service return process, generating labels and checking eligibility automatically.
Business Impact
Why Levanta for Retail?
- Seamless Shopify & WooCommerce integrations.
- Omnichannel support (Web, WhatsApp, Instagram, Email).
- Focus on sales recovery, not just support.
- Customizable brand voice to match your store.
Scale your support without scaling costs.
Get a free analysis of your support volume. We'll show you exactly which tickets can be automated today.