Logistics & Transport Automation
Logistics is an industry defined by thin margins and high velocity. Every minute a truck sits idle or a document is missing sends ripples through the supply chain. Yet, many operations still rely on an army of dispatchers making manual "check-calls" to drivers, chasing down Proof of Delivery (POD) documents via SMS/Email, and manually updating customer portals.
This manual friction doesn't just slow down cash flow—it prevents scale. When your best people are tied up with data entry and status updates, they can't focus on optimizing routes or managing exceptions. True automation in logistics isn't about replacing specialized TMS software; it's about connecting the dots between your drivers, your dispatchers, and your customers without human intervention.
Operational Challenges
Dispatchers spending 40% of their day on 'Where is my truck?' calls.
Delayed billing due to slow or missing Proof of Delivery (POD) documents.
Inability to provide real-time visibility to demanding enterprise shippers.
High cost of after-hours tracking and support staff.
Data entry errors between driver updates and TMS systems.
The Automation Approach
Data Ingestion & Triggering
Our agents connect directly to your TMS or Email. When a load status changes or a customer requests an update, the workflow triggers instantly without human input.
Autonomous Driver Communication
The AI contacts the driver via their preferred channel (SMS/Email) to request location or documents. It understands varied responses and follows up if needed.
Document Verification & Sync
Incoming PODs are scanned by AI OCR. The system verifies readability, matches it to the Load ID, and uploads it directly to your accounting software.
Key Use Cases
Automated POD Collection
Chase drivers for documents automatically. Reduce Days Sales Outstanding (DSO) by verifying and billing loads faster.
Real-Time Customer Updates
Push proactive status notifications to clients via email or portal updates, reducing inbound call volume.
Rate Confirmation Processing
Instantly parse rate cons from brokers, enter details into your TMS, and flag discrepancies for review.
Business Impact
Why Levanta for Logistics?
- We understand freight workflows (LTL, FTL, Drayage).
- Integrations with major platforms (project44, Samsara, QuickBooks).
- Driver-friendly interfaces (SMS/Mobile focused).
- Scalable architecture that handles peak season volume.
Identify your operational bottlenecks.
In a brief audit, we'll map your current dispatch and billing workflows to show you exactly where AI can improve efficiency.