Privacy Policy

1. Introduction

Welcome to Levanta Automation ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our AI automation services, AI voice agents, and lead automation systems.

By accessing our website or using our services, you consent to the data practices described in this policy. We primarily serve businesses in India and adhere to best practices for data privacy and security.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you or your business. This includes:

• Personal Information: Name, email address, phone number, and job title when you fill out forms, book an audit, or contact us.
• Business Information: Company name, industry, website URL, and details about your operational processes provided during consultations for business automation solutions.
• Usage Data: IP address, browser type, operating system, referral URLs, and interactions with our website to improve user experience.
• Communication Data: Records of your interactions with our WhatsApp chatbot services, email correspondence, and support tickets.

3. How We Use Your Information

We use the collected information to deliver and improve our AI automation services. Specifically, we use it to:

• Provide, operate, and maintain our automation systems and voice agents.
• Process and complete transactions, and send related information, including invoices and confirmations.
• Communicate with you regarding your account, updates, security alerts, and support messages.
• Customize our lead automation strategies to fit your specific business needs.
• Analyze website usage trends to optimize our content and marketing efforts.
• Comply with legal obligations and prevent fraudulent activity.

4. AI & Automation Data Usage Disclaimer

Our services utilize Artificial Intelligence (AI) technologies, including Large Language Models (LLMs), to provide AI voice agents and WhatsApp chatbot services.

Processing: Data shared during interactions with our AI agents may be processed by third-party AI providers (such as OpenAI or Anthropic) solely for the purpose of generating responses. We do not sell your conversation data to these providers for training their general public models.

Accuracy: While we strive for accuracy, AI-generated content can occasionally be incorrect. We recommend verifying critical information generated by our automated systems.

5. WhatsApp & Third-Party Integrations

Our business automation solutions often integrate with third-party platforms like WhatsApp (Meta), CRMs (HubSpot, Salesforce), and other software tools.

• WhatsApp: Interactions via WhatsApp are subject to Meta’s Privacy Policy. We are not responsible for how Meta handles data on its platform.
• Integrations: When you authorize us to connect with your existing software, data is transmitted securely between systems. We only access the data necessary to perform the requested automation tasks.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

• Essential Cookies: Necessary for the website to function correctly.
• Analytics Cookies: Help us understand how visitors interact with our website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Data Sharing & Disclosure

We do NOT sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and advertisers.

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (e.g., hosting, payment processing, email delivery) strictly for those purposes.
• Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

8. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

9. Data Security Measures

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. We implement standard security protocols including SSL encryption and secure server environments. However, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

10. User Rights

We respect your privacy rights. Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of any incomplete or inaccurate data.
• Request deletion of your personal data when it is no longer necessary.
• Withdraw consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us at the email provided below.

11. Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Children’s Information

Our AI automation services are not intended for children under the age of 18. We do not knowingly collect personal identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

13. Updates to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Information

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Levanta Automation
Email: contact@levantaautomation.com