AI Customer Support for
E-commerce
Stop losing sales to slow response times. We build AI systems that handle your customer support 24/7—instantly answering queries about orders, returns, and products on SMS, Email and your website, so your team focuses only on complex issues.
Common Problems This Solves
Missed sales due to delayed responses directly reduces conversion rates.
Support team overwhelmed by repetitive 'Where is my order?' queries.
Inconsistent support quality during nights, weekends, or peak sales.
High support costs scaling linearly with your sales growth.
Customers abandoning carts because simple questions weren't answered instantly.
How the Solution Works
1. Integration
We connect our AI to your store (Shopify/WooCommerce) and communication channels (SMS/Email/Website).
2. Knowledge Training
The AI learns your entire product catalog, return policies, and past support tickets to answer accurately.
3. Automated Handling
The AI instantly resolves common queries like order status, sizing, and shipping without human intervention.
4. Smart Handover
Complex or sensitive issues are seamlessly transferred to your human agents with full context.
Key Use Cases
Order Tracking
Instantly fetch and send real-time order status updates to customers via SMS or Email.
Product Recommendations
Suggest products based on user preferences and answer specific questions about features or sizing.
Returns & Exchanges
Automate the initiation of returns and validate eligibility based on your policies.
Why Businesses Choose This Solution
- 24/7 Availability: Never miss a customer query, day or night.
- Zero Wait Times: Instant responses lead to happier customers.
- Scalable: Handles 10 or 10,000 queries without improved staffing.
- Cost Efficient: Drastically reduce support costs per ticket.
Ready to automate your support?
See exactly how this would look for your store. We'll audit your current support volume and show you the ROI.